Privacy Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

INDOCAN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our immigration consultation services.

1. Information We Collect

Personal Information

We may collect the following personal information:

• Full name and contact information (address, phone, email)
• Date of birth and place of birth
• Passport and identification details
• Educational background and work experience
• Family information for sponsorship applications
• Financial information for visa applications
• Immigration history and travel records

Automatically Collected Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Providing immigration consultation and application services
• Preparing and submitting immigration applications
• Communicating with you about your case
• Complying with legal and regulatory requirements
• Improving our services and website functionality
• Sending relevant updates about immigration policies

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Government Authorities: With Immigration, Refugees and Citizenship Canada (IRCC) and other relevant government agencies as required for visa applications
• Service Providers: With trusted third-party service providers who assist in our operations (document translation, courier services, etc.)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with any merger, sale, or transfer of our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your information:

• Secure data encryption during transmission
• Restricted access to personal information
• Regular security assessments and updates
• Secure physical and digital storage systems
• Employee training on data protection

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Immigration documents are typically retained for 7 years after case completion as required by professional regulations.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your information
• Withdrawal: Withdraw consent for processing (where applicable)

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Transfers

Your information may be transferred and processed in countries other than your country of residence, including Canada. We ensure appropriate safeguards are in place for such transfers.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us via WhatsApp.