INDOCAN

Terms & Conditions

Please read these terms and conditions carefully before using our services.

Effective Date: January 1, 2024
Last Updated: January 1, 2024

These Terms and Conditions ("Terms") govern your use of INDOCAN's website and immigration consultation services. By accessing our website or using our services, you agree to be bound by these Terms.

1. About Our Services

INDOCAN provides immigration consultation services for Canadian visa applications. Our services include:

  • Immigration consultation and assessment
  • Application preparation and submission
  • Document review and guidance
  • Representation before immigration authorities
  • Post-application support and follow-up

2. Professional Qualifications

Our consultants are Regulated Canadian Immigration Consultants (RCIC) licensed by the Immigration Consultants of Canada Regulatory Council (ICCRC). We are authorized to provide immigration advice and represent clients before Immigration, Refugees and Citizenship Canada (IRCC).

3. Client Responsibilities

As our client, you agree to:

  • Provide accurate, complete, and truthful information
  • Submit all required documents in a timely manner
  • Pay all fees as agreed upon in the service contract
  • Inform us promptly of any changes in circumstances
  • Comply with all immigration laws and regulations
  • Respond to requests for information or clarification

4. Service Fees and Payment

Fee Structure

  • All fees are quoted in Canadian Dollars (CAD)
  • Government fees are separate and payable directly to authorities
  • Additional services may incur extra charges
  • Fee schedules are provided before service commencement

Payment Terms

  • Initial consultation fees are due at the time of booking
  • Service fees are typically payable 50% upfront, 50% upon completion
  • Payment methods: Cash, cheque, bank transfer, or credit card
  • Late payment may result in service suspension

5. Refund Policy

Refunds are subject to the following conditions:

  • Before Application Submission: Partial refund available minus work completed
  • After Submission: No refund available for professional fees
  • Government Fees: Non-refundable once paid to authorities
  • Cancellation: 48-hour notice required for consultation cancellations

6. Service Limitations and Disclaimers

No Guarantee of Success

While we provide professional services to maximize your chances of success, we cannot guarantee approval of any visa application. Immigration decisions are made solely by government authorities.

Processing Times

Processing times provided are estimates based on current government standards and may vary. We are not responsible for delays caused by government processing or policy changes.

Legal Advice

Our services constitute immigration consultation, not legal advice. For complex legal matters, we may recommend consultation with an immigration lawyer.

7. Confidentiality

We maintain strict confidentiality of all client information in accordance with professional standards and privacy laws. Information is only shared with authorized parties as necessary for application processing or as required by law.

8. Limitation of Liability

Our liability is limited to the fees paid for our services. We are not liable for:

  • Application rejections due to government policy or client circumstances
  • Consequential or indirect damages
  • Lost opportunities or travel expenses
  • Government processing delays or policy changes
  • Third-party service provider errors

9. Termination of Services

Either party may terminate services with written notice. Grounds for termination include:

  • Breach of terms and conditions
  • Non-payment of fees
  • Provision of false or misleading information
  • Client non-cooperation or unreasonable demands
  • Conflict of interest or professional ethical concerns

10. Document Handling

We will handle your documents with care, but we recommend keeping copies of all originals. We are not liable for:

  • Loss or damage of documents in postal or courier services
  • Documents retained by government authorities
  • Delays caused by incomplete or missing documents

11. Communication and Updates

We will communicate with you through your preferred method (email, phone, WhatsApp). It is your responsibility to keep contact information current and check communications regularly. We provide regular updates but cannot guarantee immediate responses to all inquiries.

12. Website Terms

Acceptable Use

You agree not to:

  • Use our website for illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses or malicious code
  • Interfere with website functionality

Intellectual Property

All website content, including text, images, logos, and designs, are our intellectual property and may not be used without permission.

13. Complaints and Dispute Resolution

If you have concerns about our services:

  1. Contact us directly to resolve the issue
  2. If unresolved, file a complaint with ICCRC
  3. Disputes may be subject to mediation or arbitration
  4. Ontario law governs these terms

14. Changes to Terms

We may update these terms periodically. Significant changes will be communicated to active clients. Continued use of our services constitutes acceptance of updated terms.

15. Governing Law

These terms are governed by the laws of Ontario, Canada. Any disputes will be resolved in Ontario courts.

16. Contact Information

For questions about these Terms and Conditions, please contact us via WhatsApp.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.